Patient Satisfaction and Its Determinants in Diabetes Care: Insights From Nppcd Data in Iran Publisher



F Ghaemi FATEMEH ; F Hedayati FATEMEH ; A Esteghamati ALIREZA ; N Deravi NILOOFAR ; E Ghasemi ELHAM ; Ap Meysami Ali P
Source: Journal of Diabetes and Metabolic Disorders Published:2025

Abstract

Purpose: Diabetes is a prevalent chronic disease requiring long-term, patient-centered care. Patient satisfaction is a key indicator of healthcare quality that enhances treatment adherence and outcomes. This study evaluates satisfaction levels among diabetic patients attending university care centers in Iran and analyzes trends and influencing factors. Methods: This study used data from the National Program for Prevention and Control of Diabetes (NPPCD) in Iran collected from March 2018 to June 2021. Satisfaction was assessed in Likert scale in four domains: treatment and follow-up by medical staff, physical health and complication management, personal and social relationships, and participation and education. A total of 392,269 records were analyzed, with results presented according to age, gender, disease duration, and year of visit. Results: Treatment and follow-up by medical staff had the highest satisfaction (33.78% completely satisfied, 53.56% satisfied), while satisfaction with personal and social relationships was the lowest (14.43% completely satisfied, 46.71% satisfied). Longer disease duration correlated with lower satisfaction. Conclusion: While satisfaction with treatment was highest, personal and social relationship support needs improvement. Holistic interventions and continuous evaluation can enhance patient care quality and outcomes. © 2025 Elsevier B.V., All rights reserved.