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The Quality of Educational Services From Students’ Viewpoint in Iran: A Systematic Review and Meta-Analysis



Moosavi A1 ; Mohseni M2 ; Ziaiifar H3 ; Azamiaghdash S4 ; Gharasi Manshadi M5 ; Rezapour A6, 7
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Authors Affiliations
  1. 1. Dept. of Health and Community Medicine, Dezful University of Medical Sciences, Dezful, Iran
  2. 2. Health Services Management Research Center, Institute for Futures Studies in Health, Kerman University of Medical Sciences, Kerman, Iran
  3. 3. Dept. of Health Management and Economics, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran
  4. 4. Iranian Center of Excellence in Health Management, Tabriz University of Medical Sciences, Tabriz, Iran
  5. 5. Dept. of Health Services Administration, School of Public Health, Shahid Sadoughi University of Medical Sciences, Yazd, Iran
  6. 6. Health Management and Economics Research Center, Iran University of Medical Sciences, Tehran, Iran
  7. 7. Dept. of Health Economics, School of Health Management and Information Sciences, Iran University of Medical Sciences, Tehran, Iran

Source: Iranian Journal of Public Health Published:2017

Abstract

Background: Students' view is an important factor in assessing the quality of universities. Servqual pattern is regarded as the most prominent for services quality measurement. This study aimed to review systematically studies that investigated the quality of educational services. Methods: A systematic review and meta-analysis of studies evaluating students’ viewpoint about quality of educational services were conducted. Required data were collected from PubMed, Embase, Scopus, Science Direct, Google Scholar, SID, Magiran, and Iranmedex, without time restriction. Computer software CMA, ver. 2 was applied to estimate the total mean score of students’ perception and expectation of services quality and the gap between them. Results: The 18 eligible studies were entered into study. The studies were conducted between 2004 and 2014. Based on the random effect model, the total mean score of students’ perception, students’ expectation and the gap between them were estimated 2.92 (95% CI, 2.75 - 3.09), 4.18 (95% CI, 3.98 - 4.38), respectively and -1.30 (95% CI= -1.56, -1.04). Conclusion: The studied students' expectation level is higher than the current quality of educational services. There is a tangible difference between their expectations and the current quality, which requires officials' efforts to improve quality in all dimensions and effective steps can be taken towards improving the quality of educational services through appropriate training planning and training for empowering employees in colleges and universities. © 2017, Iranian Journal of Public Health. All rights reserved.
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