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Chatbots Utility in the Healthcare Industry: An Umbrella Review Publisher



Afsahi AM1, 2 ; Alinaghi SAS2 ; Molla A3 ; Mirzapour P2 ; Jahani S2, 4 ; Razi A5 ; Mojdeganlou P6 ; Karimi E5 ; Mehrtak M7 ; Dadras O8 ; Afsahi G9 ; Syed SF10 ; Norbash A1 ; Mehraeen E11
Authors
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Authors Affiliations
  1. 1. Department of Radiology, School of Medicine, University of California, San Diego, CA, United States
  2. 2. Iranian Research Center for HIV/AIDS, Iranian Institute for Reduction of High-Risk Behaviors, Tehran University of Medical Sciences, Tehran, Iran
  3. 3. School of Medicine, Bushehr University of Medical Sciences, Bushehr, Iran
  4. 4. Multiple Sclerosis Research Center, Neuroscience Institute, Tehran University of Medical Sciences, Tehran, Iran
  5. 5. School of Medicine, Tehran University of Medical Sciences, Tehran, Iran
  6. 6. Shahid Beheshti University of Medical Sciences, Tehran, Iran
  7. 7. Department of Health Information Technology, School of Medicine and Allied Medical Sciences, Ardabil University of Medical Sciences, Ardabil, Iran
  8. 8. Department of Global Public Health and Primary Care, University of Bergen, Norway
  9. 9. Department of Biotechnology Research, Blue-Cal Ingredients, Rancho Santa Margarita, CA, United States
  10. 10. Radiology Associates of North Idaho, ID, United States
  11. 11. Department of Health Information Technology, Khalkhal University of Medical Sciences, Khalkhal, Iran

Source: Frontiers in Health Informatics Published:2024


Abstract

Introduction: Chatbots, computer programs emulating natural language conversations, have gained attention in healthcare. Recent advances address issues like obesity, dementia, oncology, and insomnia. A comprehensive assessment of their utility is essential for widespread adoption. This study aims to summarize chatbots' role in healthcare. Material and Methods: The methodology involved a systematic review of English-language literature up to May 8, 2023, from databases of Embase, PubMed, Web of Science, and Scopus. Selection followed a two-step process based on inclusion/exclusion criteria. The PRISMA checklist and AMSTAR-2 tool ensured quality. Results: The review encompassed 38 articles. Findings reveal chatbots primarily promote healthy lifestyles, improving mental well-being. They are widely used for treatment, education, and screening due to their accessibility. Conclusion: Chatbots hold transformative potential in healthcare, especially in mental health, cancer management, and public health. They are poised to revolutionize the industry, offering innovative solutions and improving patient outcomes. © 2024, Published by Frontiers in Health Informatics.
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