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Performance Evaluation of Medical Records Departments by Analytical Hierarchy Process (Ahp) Approach in the Selected Hospitals in Isfahan: Medical Records Dep. & Ahp Publisher Pubmed



Ajami S1 ; Ketabi S2
Authors
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Authors Affiliations
  1. 1. Health Information Technology Department, Health Management and Economics Research Center, Isfahan University of Medical Sciences, Isfahan, Hezarjerib St., Iran
  2. 2. Department of Management, Faculty of Administrative Sciences and Economics, University of Isfahan, Isfahan, P O Box 81746-73441, Iran

Source: Journal of Medical Systems Published:2012


Abstract

Medical Records Department (MRD) is an important unit for evaluating and planning of care services. The goal of this study is evaluating the performance of the Medical Records Departments (MRDs) of the selected hospitals in Isfahan, Iran by using Analytical Hierarchy Process (AHP). This was an analytic of cross-sectional study that was done in spring 2008 in Isfahan, Iran. The statistical population consisted of MRDs of Alzahra, Kashani and Khorshid Hospitals in Isfahan. Data were collected by forms and through brainstorm technique. To analyze and perform AHP, Expert Choice software was used by researchers. Results were showed archiving unit has received the largest importance weight with respect to information management. However, on customer aspect admission unit has received the largest weight. Ordering weights of Medical Records Departments' Alzahra, Kashani and Khorshid Hospitals in Isfahan were with 0.394, 0.342 and 0.264 respectively. It is useful for managers to allocate and prioritize resources according to AHP technique for ranking at the Medical Records Departments. © Springer Science+Business Media, LLC 2010.
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