Isfahan University of Medical Sciences

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Fritzsche K1 ; Schweickhardt A2 ; Frahm G3 ; Monsalve SD1 ; Afshar Zanjani H4, 5 ; Goli F6, 7
Authors
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Authors Affiliations
  1. 1. Department of Psychosomatic Medicine and Psychotherapy, University Medical Center, Hauptstr. 8, Freiburg, Germany
  2. 2. Potenziale GmbH Business Consultants, Peyerstr. 34, Nuremberg, Germany
  3. 3. Department of Human Sciences, Federal University of Parana, R. Gal. Carneiro, 460, Curitiba, PR, Brazil
  4. 4. Department of Psychiatry, Isfahan University of Medical Sciences, Isfahan, Iran
  5. 5. Noor Hospital, Isfahan, Iran
  6. 6. Danesh-e Tandorosti Institute, Isfahan, Iran
  7. 7. Department of bioenergy economy, Energy Medicine University, United States

Source: Psychosomatic Medicine: An International Primer for the Primary Care Setting Published:2014


Abstract

Successful doctor-patient communication is characterized by a balance between patient-centered interview techniques and doctor-centered interview techniques. The most important patient-centered interview techniques are: Let the patients finish talking, ask open-ended questions, summarize the contents, and reflect the patient's emotions. Doctor-centered interview techniques are: closed-ended questions, interruption, and transparency of contents and of the interview phases. A model of how to handle challenging and aggressive patients is presented in this chapter. © 2014 Springer Science+Business Media New York. All rights are reserved.
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