The Relationship of Patient Satisfaction and the Academic Clinic Physicians' Awareness About Gender Concordance



Ghasemi G¹ ; Yavari P² ; Valiollahpooramiry S² ; Mehrabi Khoushki A³ Show Affiliations
Source: Journal of Isfahan Medical School Published:2013

Abstract

Background: Contribution of physician and patient is a social, cultural, psychological and economic matrix programmed a new over vision about occupational relation. Gender awareness has two subgroups included gender sensitivity and gender related to ideology. This study was done to recognize the relationship of patient satisfaction and the physicians' awareness about gender concordance. Methods: This cross-sectional study was done in general, special and high-special clinics related to Isfahan University of Medical Sciences, Iran, during 2012-2013. We randomly selected 150 physicians from clinics. Gender awareness was measured by the Nijmegen Gender Awareness in Medicine Scale (N-GAMS) standardized questionnaire. In addition, 423 patients were studied for satisfaction and patient contribution by Perceived Involvement in Care Scale (PICS) standardized questionnaire. Finally the data analyzed by chi-square and Student-t and one way ANOVA tests. Findings: The mean of gender sensitivity among male physicians was higher but no statistically difference was seen. The mean of gender-role based ideology in the physicians male was statistically higher than the females. In addition, the mean of gender awareness in general physicians was lower than the specialists. The male and female patients' satisfaction of male physicians was higher than the female physicians but the difference was not statistically significant. Conclusion: According to results of this study, the awareness of female physicians about gender concordance was higher than the males, but this founding did not have a positive effect on patient satisfaction. These results could belong to many problems such as patients overcrowding and physicians' limited time for studying side problems, Iranian traditional ideas about physician gender and more confidence to male physicians. Applying for patient-based services is based on cultural acceptation and preparing fair chance for patients.