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Waiting Time in Emergency Department by Simulation Publisher Pubmed



Ajami S1 ; Ketabi S2 ; Yarmohammadian MH3 ; Bagherian H4
Authors
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Authors Affiliations
  1. 1. Department of Health Information Technology, Faculty of Medical Management and Information Sciences, Isfahan University of Medical Sciences, Iran
  2. 2. Department of Management, University of Isfahan, Isfahan, Iran
  3. 3. Department of Health Management, Economics Research Center, Isfahan University of Medical Sciences, Isfahan, Iran
  4. 4. Iran Legal Medicine Organization, Isfahan Branch, Isfahan, Iran

Source: Studies in Health Technology and Informatics Published:2011


Abstract

The aim of research was to reduce waiting time at ED. Population includes the patients who received services in ED. The arrival and service times in different stations were collected for 663 patients. For data analysis, SPSS and simulation technique were used. Results shows that add one intern to the Ear Nose Throat (ENT) service makes the most reduction on the waiting time from 112.19 to 99.24 minutes. Health care managers, in the ED are usually physicians who are not familiar with principals of management. © 2011 ITCH 2011 Steering Committee and IOS Press.
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