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Impact of Implementing Simulation on Idle and Service Time at Emergency Room Publisher



Ajami S1 ; Ketabi S2
Authors
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Authors Affiliations
  1. 1. Department of Health Information Technology, Isfahan University of Medical Sciences, Isfahan, Iran
  2. 2. Department of Management, University of Isfahan, Isfahan, Iran

Source: Pakistan Journal of Medical Sciences Published:2013


Abstract

The aim of this research was to determine impact of implementing scenarios' simulation on idle and service time at Emergency Room (ER) after one year. Participants in the study included the patients who received services in emergency department (ED). The arrival and service times in different stations were collected for 1092 patients during 17 days. For data analysis, SPSS and simulation technique were used. Results showed service time in the Ear Nose Throat (ENT) and Neurosurgery dramatically reduced as well as other services. Health care managers, in the ER are usually physicians who are not familiar with principals of management.
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