Factors Affecting Knowledge Management & Knowledge Use: A Case Study Publisher



Shahmoradi L¹ ; Zahmatkeshan M¹ ; Karami M² Show Affiliations
Source: IC3K 2015 - Proceedings of the 7th International Joint Conference on Knowledge Discovery# Knowledge Engineering and Knowledge Management Published:2015

Abstract

Knowledge management (KM) is the process of capturing, storing, organizing, using, and creating Knowledge. Ample attention and insight into such processes result in optimal performance in management approaches. We investigated the level of awareness of mangers about KM programs and the mechanism of creation and usage of knowledge within the Iranian Ministry of Health and Medical Education (MOHME). After a systematic review, we identified the necessary tools for the measurement, usage, and creation of knowledge in the MOHME. Such tools were reviewed and verified by a subject expert panel. We incorporated such tools to measure the level of awareness, among the MOHME employees, toward knowledge and knowledge management. The results of our study were reviewed by subject matter experts and analysed using IBM SPSS software. The level of awareness toward KM programs and Knowledge usage and knowledge creation are relatively at an acceptable level at the MOHME. Although most of the mangers at the MOHME were aware of the knowledge management tools, knowledge creation and usage were remain relatively at low levels. The lack of active sponsors and transparency programs for supporting knowledge creation and usage within the MOHME are among the main reasons for such low activities. © 2015 by SCITEPRESS - Science and Technology Publications, Lda. All rights reserved.