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An Analysis of the Average Waiting Time During the Patient Discharge Process at Kashani Hospital in Esfahan, Iran: A Case Study Publisher Pubmed



Ajami S1 ; Ketabi S2
Authors
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Authors Affiliations
  1. 1. College of Management and Medical Informatics, Esfahan Medical Sciences University, Esfahan, PO Box 81655-639, Iran
  2. 2. Faculty of Administrative Sciences and Economics, Department of Management, University of Esfahan, Esfahan, PO Box 81746-73441, Iran

Source: Health Information Management Journal Published:2007


Abstract

Strategies for improving the patient discharge process have a beneficial effect on many hospital activities. The main objective of this research was to analyse the discharge process at Kashani Hospital in Esfahan, Iran in the fall of 2004. This study took the form of a case study in which data were collected by questionnaire, observation and checklist. SPSS and Operations Research (O.R.) methods were used to analyse data. The results showed that the average time for patients to complete the discharge process was 4.93 hours. The hospital personnel involved identified the main factors affecting average waiting time as patients' financial problems and distance between different wards. The longest hospital stay was 5.7 days in the Neurology ward. Findings showed there was a queue in completing medical records at the nursing and medical equipment stations.
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